Start with the article for the screen you are on: click the question mark on any screen, or search this help center. Every API key has a where to get it article, and every site shows its connection, verification state and publish mode under Settings, Sites.
To reach a person, use the support form at SEO411.AI/support/ (or the contact page). Pick the screen, tell us the site, what you did and what you expected, and attach the exact message you saw. Replies come by email, Monday through Friday, from the Vertical Web team in Houston that builds and uses SEO411.AI every day. A ticket screen inside the app, with attachments and status, is on the build list.
If something is down: choose “Site or billing is down” in the form so it is read first.
Billing questions: Settings, Billing shows your plan, usage, add-ons and invoices, and opens the billing portal to change your card. Plan math is explained at SEO411.AI/pricing-guide/.
Want it done for you? Vertical Web, the agency behind SEO411.AI, offers a done for you SEO program. Ask on the same form and we will say which fits.
